Frequently Asked Questions

How do I take my own measurements for a custom order?

Because releases can happen quickly it is best to know your size ahead of time. Check out the size charts here or if you would like a custom fit, there will be a ‘notes’ section at checkout where you can enter: your BUST (measure around the largest part of your chest, not underneath), WAIST (smallest part of your torso), and HIP (the fullest measurement around your butt) measurements as well as your HEIGHT! Please make sure that your measurements are correct as custom orders are not eligible for return or exchange! If you need more guidance you can find some helpful videos on youtube!

How do I buy something if I miss a release?

These releases will happen again!!!! So if you aren’t ready to shop, can’t be online at the time of the release, or if the shop closes while you’re browsing, the pieces WILL BE BACK! Because Maker & Mineral is a one woman show (hi!), I close the shop when I reach my personal production capacity for the month. I wish I could take on all your orders, but I need to make sure I can actually get everything done in a reasonable time frame! Custom order requests with longer lead times will be coming soon!

Do you have any stockists so that I can try something on before I buy?

We do not currently have any stockists and we don’t do in person events very frequently. BUT, if you are located in Melbourne, AU, you are welcome to book in a visit to our studio to try on the pieces we have in stock, however, we cannot guarantee that we will have your size in stock at the time of your studio visit.

What does Eco-Conscious Mean?

While being a 100% sustainable designer is a current goal, as a small business I cannot currently fulfill some of those requirements.  However, Maker & Mineral uses sustainable materials whenever possible, which means sourcing locally and using recycled or deadstock fabrics.  For example, I buy zippers, canvas, some fabric, display materials, and rubber stamps pads from a creative re-use center in San Francisco.  I also save all my tiny fabric scraps to turn the pieces into fluff for pillows and cushions. I even try to use recycled paper and newspaper to draft my flat patterns whenever feasible.  To me being eco-consscious is a commitment to doing the best I can in being considerate of the planet in all  of my design practices.     

How do you suggest washing a Maker & Mineral product?

A lot of care goes into the making of each garment, therefore I suggest giving each piece that same care later on.  For optimal long lasting results, hand wash each item in cold water with gentle, pH neutral, soap and hang to dry.  Or if you prefer to machine wash, make sure to wash the garments inside out in cold water on the gentle cycle to preserve the print (and again hang or lay flat to dry).  Dryers are the death of most nice things, so please never put a Maker & Mineral piece in the dryer. 

can I order something while the shop is closed ?

the answer is probably not, but maybe?! I sometimes have gaps between production, so you are always welcome to reach out to makerandmineral@gmail.com if you are really urgent for a piece or if you missed a release. I might be able to take on another order, but it really depends on how busy I am at the time!

I have a question that isn't answered here...

Feel free to email makerandmineral@gmail.com with any questions... anytime!